Things to Do:
Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge.
Always use clean fresh water.
Make sure to wash your vehicle in the shade.
Things Not to Do:
Do not use a commercial car wash. Stiff brushes or sponges could mark the finish and damage the surface.
Do not "dry wipe" your vehicle. Dry wiping can scratch the finish.
Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days
Avoid parking under trees and utility lines, which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mark or spot a freshly painted surface.
Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish.
Do not scrape ice or snow from the newly painted surface.
Frequently Asked Questions:
Can I take my vehicle to Surf City Collision for any Auto Insurance claim, or any insurance company?
Yes. Our team has been trained to handle any claim from any insurance company. We have developed numerous programs and developed strategic partnerships with every major auto insurance companies, as well as many smaller ones. Our goal is to use these relationships to get your car through the process as quickly and painless as possible.
Can I pay for my repair "out of pocket" and not go through insurance?
Yes. Many of our customers have repairs done without going through their insurance. If you are unsure how to proceed, stop by for a Free Estimate. Most estimates take about 10-15 minutes depending on the amount of damage. At this point, we will provide you with several options and scenarios so you can make an informed decision moving forward.
Can you match the color of paint on my vehicle?
Yes, this is one of our specialties! With our computerized, exact paint color matching system, Surf City Collision will restore your vehicle to the original factory color. The repair centers have the ability to perform undetectable color matches and have more than 60,000 colors to choose from.
Where do I get a claim number?
A claim numbers will be provided by your insurance company at the time you report your accident. If you do not have your claim number for any reason, our team can always help you retrieve it when you come in. If no insurance company is involved in your repairs, you will not have a claim number.
How long will it take to repair my vehicle?
The length of repair time all depends on the amount of damage to your vehicle, as well as your insurance company and their procedures. Once we inspect your vehicle, we will always include an estimate of how long it will take to complete the work.
How will I know the progress of my repair? When repairs are complete, what do I need to do?
During repairs, our team will keep you informed as often as you'd like. If there are any delays or changes in the schedule, we will inform you immediately. Once you car is complete, you will receive a phone call from our team member informing you that the vehicle is ready!
Do I have to make an appointment for an estimate before I bring in my vehicle?
No. You do not need to make an appointment before bringing in your vehicle (unless your insurance company has requested it). Just stop by, at your convenience, and we'll take it from there. Or, if you prefer, give us a call at 714-794-3194 and we will be happy to schedule an appointment.
Can I get assistance with obtaining a rental car?
Yes. We have an Rental-Car office on site that offers our customers a special wholesale rate only available through Surf City Collision.
When I leave my vehicle at your shop, can I get a ride to another destination?
Yes. We are more than willing to transport you to your destination if it is within a reasonable distance. Best of all it is FREE.
Do you offer a towing service?
We offer full-service 24-hour towing and flatbed recovery service and can make all the arrangements necessary to have your vehicle towed to our shop.
Do you clean the vehicle after the repair?
We have multiple full-time detail departments in order to ensure your car is perfect upon pickup. Our team does not just perform simple exterior cleaning, but a full detail inside and out.
Are you open on weekends?
Yes. We are open Monday through Friday from 8:00 a.m. to 5:00 p.m Saturday 8:00 a.m. to 12:00 p.m.
What are my payment options?
We accept all forms of payment except personal checks. Acceptable forms include cash, bank debit cards, Visa, MasterCard, American Express, cashiers checks and money orders.
Do you offer any kind of warranty on your repair work?
Every repair at Surf City Collision Center is under a lifetime warranty.
Do I need to pay a deductible, and if so, who should I pay it to?
Your insurance company and agent will provide you with the deductible amount required. Deductible payments should be made directly to Surf City Collision Center. If another party's insurance company is paying for your repairs, you are not subject to a deductible.
Can I take my vehicle to Surf City Collision for any Auto Insurance claim, or any insurance company?
Yes. Our team has been trained to handle any claim from any insurance company. We have developed numerous programs and developed strategic partnerships with every major auto insurance companies, as well as many smaller ones. Our goal is to use these relationships to get your car through the process as quickly and painless as possible.
Can I pay for my repair "out of pocket" and not go through insurance?
Yes. Many of our customers have repairs done without going through their insurance. If you are unsure how to proceed, stop by for a Free Estimate. Most estimates take about 10-15 minutes depending on the amount of damage. At this point, we will provide you with several options and scenarios so you can make an informed decision moving forward.
Can you match the color of paint on my vehicle?
Yes, this is one of our specialties! With our computerized, exact paint color matching system, Surf City Collision will restore your vehicle to the original factory color. The repair centers have the ability to perform undetectable color matches and have more than 60,000 colors to choose from.
Where do I get a claim number?
A claim numbers will be provided by your insurance company at the time you report your accident. If you do not have your claim number for any reason, our team can always help you retrieve it when you come in. If no insurance company is involved in your repairs, you will not have a claim number.
How long will it take to repair my vehicle?
The length of repair time all depends on the amount of damage to your vehicle, as well as your insurance company and their procedures. Once we inspect your vehicle, we will always include an estimate of how long it will take to complete the work.
How will I know the progress of my repair? When repairs are complete, what do I need to do?
During repairs, our team will keep you informed as often as you'd like. If there are any delays or changes in the schedule, we will inform you immediately. Once you car is complete, you will receive a phone call from our team member informing you that the vehicle is ready!
Do I have to make an appointment for an estimate before I bring in my vehicle?
No. You do not need to make an appointment before bringing in your vehicle (unless your insurance company has requested it). Just stop by, at your convenience, and we'll take it from there. Or, if you prefer, give us a call at 714-794-3194 and we will be happy to schedule an appointment.
Can I get assistance with obtaining a rental car?
Yes. We have an Rental-Car office on site that offers our customers a special wholesale rate only available through Surf City Collision.
When I leave my vehicle at your shop, can I get a ride to another destination?
Yes. We are more than willing to transport you to your destination if it is within a reasonable distance. Best of all it is FREE.
Do you offer a towing service?
We offer full-service 24-hour towing and flatbed recovery service and can make all the arrangements necessary to have your vehicle towed to our shop.
Do you clean the vehicle after the repair?
We have multiple full-time detail departments in order to ensure your car is perfect upon pickup. Our team does not just perform simple exterior cleaning, but a full detail inside and out.
Are you open on weekends?
Yes. We are open Monday through Friday from 8:00 a.m. to 5:00 p.m Saturday 8:00 a.m. to 12:00 p.m.
What are my payment options?
We accept all forms of payment except personal checks. Acceptable forms include cash, bank debit cards, Visa, MasterCard, American Express, cashiers checks and money orders.
Do you offer any kind of warranty on your repair work?
Every repair at Surf City Collision Center is under a lifetime warranty.
Do I need to pay a deductible, and if so, who should I pay it to?
Your insurance company and agent will provide you with the deductible amount required. Deductible payments should be made directly to Surf City Collision Center. If another party's insurance company is paying for your repairs, you are not subject to a deductible.
Contact
Hours
- Monday 8:00am - 5:00pm
- Tuesday 8:00am - 5:00pm
- Wednesday 8:00am - 5:00pm
- Thursday 8:00am - 5:00pm
- Friday 8:00am - 5:00pm
- Saturday Appointments Only
- Sunday Closed
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